the Sweet Smell of Burning Fur (plonq) wrote,
the Sweet Smell of Burning Fur

  • Location:
  • Mood:
  • Music:


To quote from the classic movie Clerks: "I'm not even supposed to be here today."

When one of the specialists handling primary BO support got pulled onto an all-consuming project, I volunteered to step in and cover for him, even though I just came off doing this rather stressful coverage last week. For the most part things ran very smoothly last week, so I was fairly confident that other than losing a bit of sleep, at worst I would be buying a bit of favour with my superiors.

Naturally everything blew up spectacularly this morning. Springs were springing, and blue smoke was escaping from servers and systems were crashing all around me. I ran around flapping my arms in a panic for a while before one of the managers in the head office came online and I pounced on her for advice. She suggested opening an incident with our main support desk, so that's what I did.

I got them on the phone, and based on my rambling, incoherent attempt at a description of what was going on, they gleaned that there was apparently a problem. The guy said, "OK, this sounds like an issue in BO, so I know who we need to call."

I blinked.

I poised my hand over my emergency contact phone, and it started ringing a few seconds later. It was, to nobody's surprise, the same guy who I was talking to on the other line. "Hi, we have a user on the line who has a problem that is BO related, and you are listed as the primary support..."

Tags: stress, work
  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.