the Sweet Smell of Burning Fur (plonq) wrote,
the Sweet Smell of Burning Fur

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How do you kill that which has no life?

At some point the brains in our company decided that our support desk ticket management system should be applied to every work request that comes in. The system was not really designed for this, so it had to be retrofit. It is clunky, counter-intuitive and slow, but if filling out pointless trouble tickets makes our managers happier then we do what we must.

Yesterday I finished working on a project that had come to me via the ticketing system, and I left it overnight to make sure that it was working right. When I tried to call up Service Manager to update and close the ticket this morning, I got this:

Wait a minute; the problem reporting and logging tool is down! How do I report this? It's a shame that we don't have a tool for that... d'oh!
Tags: stupid
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