"Hm... pivot table. If it works well for this, it will work well for everything. Christ, is he still talking? I have a 2:00 tee time!"
I sent them a sample pivot table of the data, and as inevitably as the sun rises tomorrow they will send it back in the next day or two.
"Could you please make the following changes to the pivot table to present the data [in a manner that pivot tables don't support]?"